9th Annual Health Plan Consumer Experience and Retention Summit

9th Annual Health Plan Consumer Experience and Retention Summit

Held: September 18-19, 2017

Consumerism is driving industry trends. In order to compete in today’s market, health plans must have strategies in place to deliver on consumer expectations for engagement and service. Don’t lose your edge by sticking with the status quo – join us in September as industry experts convene to discuss best practices for designing a consumer-centric member experience that promotes retention and growth.

Keynote Sessions Include:

  • Day One: Keynote Welcome and Opening Remarks
  • OUT OF INDUSTRY KEYNOTE PANEL: Differentiate Your Plan To Stay Ahead of the Experience Curve
  • Integrate Department Goals and Strategies to Encourage a Consumer-Centric Company Culture
  • PANEL DISCUSSION: Humanize the Health Care Experience to Build Trust and Strengthen Brand Loyalty
  • Chairperson’s Afternoon Welcome and Opening Remarks
  • Leverage Provider Relationships to Improve Quality, Reduce Cost, and Increase Member Satisfaction
  • Highlight Consumer Advocacy to Enhance Member Services and Health Plan Strategy
  • Day Two: Chairperson’s Welcome and Review of Day One
  • Meet the Millennials: Understand Younger Members To Create Next-Level Programming
  • Reconcile Measurement and Metrics Beyond Data to Design and Deliver Effective Solutions
  • Case Study: Utilize Digital Strategy to Improve Communication and Restructure Delivery Systems
  • Enable Customer-Centered informatics and Digital and Omni-Channel Solutions to Enhance Health Care
  • Connect With Consumers to Personalize Member Experience
  • CASE STUDY: Harness Analytical Tools to Improve Member Satisfaction and Promote Cost Savings
  • Facilitate Strategic Consumerism Through Configured Outreach