8th Annual mHealth + Telehealth World 2016

8th Annual mHealth + Telehealth World
Held: July 24-25, 2016 in Boston, MA

The role of technology in health care is growing year after year. At mHealth + Telehealth World 2016 attendees learned strategies to keep up with this trend and understand the impact connected health will have on the future of health care. This summit is a must see for health care executives interested in learning how to most efficiently utilize mHealth and Telehealth programs to engage consumers, improve outcomes, and lower costs.

Session Topics Include:

Chairperson’s Welcome and Opening Remarks
(8 min 30 sec)

Robert Sorrentino, MD
Vice President, Chief Clinical Innovation Officer
Heritage Medical Systems

Joseph Wood, PhD, MD, FACP, FACE
Chief, TeleHealth Service Line, Endocrine, Diabetes and Metabolism Staff Physician
Dwight D. Eisenhower Army Medical

Make Digital Health a Standard Model of Care
(46 min 28 sec)

The use of Telehealth, mHealth, and remote monitoring technologies is expanding as the industry continues to see the benefits of delivering health care through these methods. In addition, new regulations and policies are being implemented to encourage the widespread use of these services. Even with this expansion, care through technology is often seen as an added benefit of the health care system and has not yet become a standard model of care as it should be.

  • Advocate for widespread use of digital health services across specialties and organizations
  • Discuss ways to shift the perception of digital health from an added benefit to a standard method of delivering health care services

Michael Ruiz
Vice President, Chief Digital Officer
MedStar Health

Panel Discussion: Create a System-Wide Approach to Digital Health
(47 min 9 sec)

Whether the organization is implementing digital health programs or expanding to new specialties and facilities, it is important to understand the benefits of a system-wide approach to providing care via technology across the care continuum.

  • Identify the effects a system-wide approach has on patient and provider participation
  • Discuss strategies for implementing a system-wide approach for both newly executed and expanding programs
  • Uncover how programs will differ across different sectors of the organization and how to make program adjustments to accommodate

Sunil Budhrani, MD, MPH, MBA
Chief Medical Officer, Chief Medical Informatics Officer
Innovation Health

Peter Kung
System Vice President, Virtual Health
SCL Health System

Luis Taveras, PhD
Senior Vice President, Chief Information Officer
Barnabas Health

Harry Wang
Senior Director, Research
Parks Associates

Case Study: Unite Mobile and Telehealth Services to Increase Access and Better Coordinate Care
(45 min 23 sec)

The mobile and digital health revolutions are rapidly changing how health care is delivered. In many organizations mobile health and Telehealth programs are separate, but by creating a single entity to unite health IT efforts, VA’s Office of Connected Care is able to better coordinate health care technology and increase Veterans’ access to their health information where and when they need it. By allowing Veterans to capture images for Telehealth evaluation with a mobile device, view their health records from any device with an Internet connection, communicate remotely with their care teams, and more, VA’s digital health strategy looks to provide solutions to Veterans that enhance their quality of life without being dependent on a specific device or platform.

  • Understand the evolution of digital health at the VA by looking at programs with more than a decade of proven success — such as VA Telehealth Services and My HealtheVet — as well as exciting new mobile health tools
  • Discover digital health tools, including a suite of nearly 20 web and mobile applications, that work together to empower patients and expand communications between Veterans, caregivers, and VA care teams
  • Hear about the VA’s plan for the future, including expansion into patient-generated data so Veterans can self-enter data into their health record
  • Explore lessons learned and best practices about mobile health, Telehealth, and other health IT, and how these can be applied to other agencies and organizations

Neil Evans, MD
Chief Officer, Office of Connected Care 
Veterans Health Administration, Department of Veterans Affairs

Kevin Galpin, MD 
Acting Chief Consultant, Office of Connected Care 
VHA Telehealth Services

Tom Houston, MD, MPH
Professor, Chief, Division of Health Informatics and Implementation Science
University of Massachusetts Medical School


Joseph Wood, PhD, MD, FACP, FACE
Chief, TeleHealth Service Line, Endocrine, Diabetes and Metabolism Staff Physician
Dwight D. Eisenhower Army Medical

Panel Discussion: Uncover the ROI of Providing Health Care Services through Technology
(48 min 39 sec)

The health care industry is getting closer to a place where digital health services are reimbursed the same as in-person visits, but there is still progress to be made. Until then, mHealth and Telehealth departments must illustrate the return on investment of implementing these programs.

  • Examine the ROI of existing digital health programs and explore ways to measure ROI
  • Discuss the return on value of programs which can lead to financial savings
  • Identify non-financial benefits of providing care in this manner

Beth Meese
Administrative Director, Technology and Innovations 
Cleveland Clinic

William H. Morris, MD, FACP
Associate Chief Information Officer
Cleveland Clinic

Examine Direct-to-Consumer Telehealth and Its Impact on the Health Care Industry
(41 min 2 sec)

Vendors and services providers entered into the Telehealth market by providing care directly to consumers through portals and kiosks. In recent years, hospitals and health plans began providing their services in this capacity, allowing consumers to access care directly without going through primary care and sometimes without going through insurance.

  • Understand the offerings in direct-to-consumer Telehealth and how they affect access
  • Discuss how this approach impacts the way health care is delivered
  • Uncover how direct-to-consumer influences competition in the market
  • Explore the benefits of providing direct-to-consumer Telehealth in addition to current health care services

Shawn Farrell
Vice President, Clinical Operations

Brian Wayling
Assistant Vice President, Telehealth Services
Intermountain Healthcare

Ensure Privacy and Security of Health Information to Support Widespread Use of Technology
(40 min 10 sec)

The increased use of technology, apps, and data sharing brings about the concern of security of sensitive health information and this concern is often cited as a reason for limited use of Telehealth and mHealth services. Health care organizations must take necessary steps to ensure they are compliant with security and privacy regulations and are protecting consumer health information.

  • Explore strategies for keeping patient health information secure when implementing technology in care delivery
  • Discuss changes within the organization that can improve security of data

Purna Prasad, PhD
Vice President, Chief Technology Officer
Northwell Health

Utilize Wearable Technologies to Engage Consumers in Behavior Change
(43 min 46 sec)

Wearable technologies and tracking devices are growing in popularity within the health care industry. Tracking behaviors and changes in health status provides information needed for health care professionals to intervene and motivate consumers to change their behavior with the hopes of preventing adverse health outcomes.

  • Identify the biggest need for consumer behavior change through data from wearable technologies
  • Uncover how use of wearable technologies affects health care costs
  • Determine what incentivizes consumers to make healthy changes to their lifestyle

Jeffrey Polizzotto
Vice President, Connected Health
GreatCall, Inc.

Stuart Slutzky
Chief, Product Innovation

Explore How Data Capturing and Data Sharing Influence the Future of Health Care
(43 min 17 sec)

By 2020, experts predict that more than 20 billion everyday objects will be able to capture, receive, and share data. Just around the corner, real time biometric data will be automatically captured and used to learn more about the impact of lifestyle on chronic diseases and wellness, and ultimately change behavior to improve our health. A technological and social shift of this magnitude will be felt by virtually every sector of the economy, every business, and every human being. Understand the phenomena driving this trend and the business opportunities that arise from it.

  • Understand consumer behavior and anticipate future trends
  • Discover ways to design personal health devices and platforms that make the health consumer experience more compelling and addictive
  • Examine the implications for the various sectors of the health care industry

Joseph C. Kvedar, MD
Vice President
Partners HealthCare Connected Health

Implement Telehealth and mHealth Programs in Accountable Care to Improve Outcomes
(49 min 7 sec)

Use of technology in the care plan not only helps achieve the goals of Accountable Care Organizations, but it also removes one of the biggest hurdles in Telehealth and mHealth implementation: reimbursement. Since ACOs do not follow the fee-for-service model, these organizations can provide more cost-efficient care via technology and lower their overall costs.

  • Examine how to best utilize technology within the ACO model
  • Uncover the influence Telehealth and RPM have on reaching the quality aims of an ACO
  • Implement technology to support operational efficiencies of the ACO model

Marcy Simoni
Senior Program Manager, Telehealth
Massachusetts General Hospital

Sarah Sossong
Director of TeleHealth
Massachusetts General Hospital

Discuss Issues of Licensure and Medical Board Practice Rules and Progress in Overcoming these Obstacles
(49 min 36 sec)

Use of Telehealth and mHealth services allows for access to care anywhere in the world. However, current regulations and licensure requirements do not allow for providing care across state lines.

  • Understand the progress being made in developing new regulations and multi-state licenses
  • Discuss a timeline for these changes
  • Hear an update on how various states are addressing these issues

Arthur Hengerer, MD, FACS
Federation of State Medical Boards

Increase Collaboration Across Organizations to Engage Consumers and Improve Population Health
(39 min 19 sec)

The ultimate goal of all health care organizations — whether a hospital, health system, health plan, home care, or outpatient providers — is to improve outcomes and the overall health of consumers. Even with the same goals, these organizations historically have not worked together to achieve them. Collaborating on Telehealth, mHealth, and remote monitoring programs can increase the success of these programs and reduce costs for all organizations involved.

  • Hear the benefits of working with outside organizations on digital health programs
  • Discuss options for collaboration with outside organizations
  • Discover implementation strategies when working with competing organizations on digital health

Gregg Fairbrothers, MBA
Dartmouth-Hitchcock Medical Center

Sarah N. Pletcher, MD, MA
Medical Director and Founder, Center for Telehealth
Dartmouth-Hitchcock Medical Center

Discuss New Payment Models and the Effect on Reimbursement and Use of Digital Health Services
(53 min 24 sec)

As the health care industry moves away from fee-for-service to value-based payment models, the way care is delivered is changing. Since care via technology is typically not reimbursed in the same way as face-to-face care, organizations must develop models that make up for smaller payments.

  • Explore whether new payment models promote use of mHealth, Telehealth, and remote patient monitoring programs
  • Understand how digital health can lower costs for organizations operating in value-based and bundled payment models
  • Discover a unique reimbursement model incorporating total cost of care and cost performance
  • Discuss the impact of consumer payments and consumers’ willingness to pay out of pocket for health care services

John Jenkins, MD
Vice President, Telehealth
Cone Health

Encourage Use of Technology in Health Care and Promote Physician Buy-in
(44 min 15 sec)

Though many providers see the benefits of providing care through technology, there are still some that hesitate to change the way they serve their patients.

  • Discover strategies for engaging providers in digital health programs
  • Communicate the ways digital health care benefits both providers and their patients
  • Discuss how use of technology can improve, rather than hurt, the provider-patient relationship
  • Uncover incentives which can be offered to providers who are hardest to engage

Karen Rheuban, MD
Medical Director, Office of Telemedicine
University of Virginia

Amy Wicks
Service Designer
Mayo Clinic

Explore Changes in Reimbursement and Ensure Compliance with Fraud and Abuse Laws
(42 min 14 sec)

Since the implementation of Telehealth, mHealth, and remote monitoring services, the issue of reimbursement has been at the forefront of the conversation. There have been significant advancements in the expansion of coverage for the remote delivery of health care services, at both the state and federal levels; however, traditionally restrictive coverage by governmental payors, such as Medicare and Medicaid, has lowered or eliminated the risk presented by federal and state fraud and abuse laws. As digital health coverage continues to expand, so too will the fraud and abuse risks applicable to digital health arrangements.

  • Discuss current reimbursement of remote care services by Medicare, Medicaid, commercial payors, and through bundled payments
  • Understand the applicable fraud and abuse laws
  • Apply fraud and abuse laws to Telehealth business models
  • Uncover best practices for structuring compliant digital health arrangements

Kristi V. Kung, JD
Sheppard, Mullin, Richter & Hampton LLC

Improve Patient Care and Reduce Unnecessary Utilization of Services through Remote Patient Monitoring
(46 min 38 sec)

With the changes in healthcare, remote patient monitoring is a method through which providers can enhance service delivery currently provided through traditional means. Today, providers can leverage remote monitoring in combination with Telehealth technology to enhance patient outcomes by aligning with the triple aim of better outcomes, better patient satisfaction and reduced costs. Metrics on industry standards show utilization of Telehealth and how it relates to re-hospitalizations both with and without remote patient monitoring.

  • Examine how remote patient monitoring can improve patient engagement with their wellness and serve individuals wherever they call home
  • Discuss how remote patient monitoring can enhance data metrics for the primary care physician to utilize in chronic disease management
  • Identify how remote patient monitoring can provide early symptom detection and reduce costly emergency room and hospitalization expenses

Sherrie Petersen, MBA, BSW
Director, LivingWell@Home
The Evangelical Lutheran Good Samaritan Society

Lois Till-Tarara, MA, CMPE
Vice President, Clinical Operations
Olmsted Medical Center

Leverage Telemedicine Data and Analytics to Improve Workflows and Efficiencies
(46 min 16 sec)

Telemedicine has been in use for over 2 decades, and is now a credible and pervasive model of care delivery that accelerates patient treatment and improves access to high-quality physicians and specialists. Fueled by growing Telehealth investment and enhanced data gathering and management tools, telemedicine has begun to promote new capabilities for improved clinical workflows, cutting-edge IT hardware to improve the patient interaction, and high-powered data and analytics to demonstrate clinical outcomes and drive decision-making at both the clinical and administrative levels.

  • Explore an end-to-end clinical telemedicine platform and the data captured within the care delivery process
  • Examine a telemedicine-based neurology workflow and its impact on clinical quality and changing clinical standards
  • Apply the latest data and analytical tools to assess the impact on both clinical outcomes and workflow efficiency

B. Tilman Jolly, MD
Chief Medical Officer
Specialists On Call

Judy Lane, BSN, RN, SCRN
Director, Neurosciences
Robert Wood Johnson University Hospital

Case Study: Leverage Technology to Expand Regional Outreach and Deliver Specialty Care
(26 min 31 sec)

ith the advent of virtual service providers and networks in a competitive market, Critical Access Hospitals must maneuver the virtual terrain to implement services that are cost effective and address local health care needs. Explore the current digital health environment, challenges, solutions, and lessons learned when implementing digital health services in a regional video conference network.

  • Understand the challenges Critical Access Hospitals face to improve access to specialty care virtually
  • Identify a decision matrix to implement cost effective solutions for acute and ambulatory care delivered via video
  • Review current digital health delivery models and learn how to leverage technology to expand services

Nancy Vorhees
Chief Administrative Officer
Inland Northwest Health Services

Case Study: Advance Digital Innovation and Prepare for Implementation of Digital Health Programs
(44 min 22 sec)

Innovation occurs all of the time at large Academic Medical Centers (AMCs), big industries, and at startups. However, digital health innovation often gets stuck at the idea phase for clinicians and researchers or at the walls of the hospital for external startups. Learn how one AMC is facilitating both internal and external innovation — fostering the advancement of innovation by reducing barriers and providing pathways for digital health innovation to move forward from idea to the patient.

  • Identify the need and opportunity for health care innovation
  • Learn how one AMC is breaking through silos to accelerate use of digital health tools
  • Examine common challenges that digital health innovation pilots face at hospitals
  • Explore key processes that one AMC has set up to facilitate internal and external digital health projects
  • Discuss creative ideas on how to engage with the health care innovation ecosystem

Adam Landman, MD
Chief Medical Information Officer
Brigham and Women’s Hospital

Lesley Solomon, MBA
Executive Director, Brigham and Women’s Innovation Hub
Brigham and Women’s Hospital

Case Study: Implement School, Childcare, and Neighborhood-Based Telehealth to Improve Access to Care
(43 min 15 sec)

Health care providers and provider organizations are teaming up with school systems and childcare centers to connect students with providers as part of site-based health initiatives. In urban and suburban settings, as well as rural settings, these programs are increasing access and convenience of care while limiting unnecessary ER and Urgent Care utilization among children of all ages.

  • Discuss the value and limitations of four levels of connected care technology
  • Discover the necessary steps to implement school-based Telehealth programs in the community
  • Understand the benefits of these programs for provider organizations
  • Examine the use and impact of Information-Rich (Level 4) Connected Care for special needs children and for typical children with acute and chronic problems
  • Explore the expanding use of Telemedicine through use in neighborhood after-hour access sites

Kenneth M. McConnochie, MD, MPH
Professor, Pediatrics
University of Rochester Medical Center

Utilize Tablets and mHealth Together to Achieve Better Patient Outcomes
(22 min 13 sec)

Health care providers and decision makers have already seen the power handheld tablets can have on bettering patient experience in a variety of ways. While many know the positive effects of implementing a tablet solution or application, they often do not know where to begin and the different hurdles they may encounter when developing a successful tablet deployment. It is important to understand the lifecycle, from start to finish, of bringing a health care focused tablet solution to fruition in order to help physicians and health care providers deliver the best care and outcomes for patients.

  • Examine the considerations for choosing a tablet
  • Understand what must be considered, from a legal standpoint, when supporting or implementing health care services or applications for customers
  • Ensure security of information transmitted
  • Discuss opportunities and challenges expected throughout the process
  • Explore the best areas in mHealth for tablet deployments

Tom Rose
Director, Business Development – IoT Solutions

Better Monitor and Manage Chronic Disease through Digital Health Care
(41 min 41 sec)

Around half of adults live with a chronic disease, and although these illnesses often do not present regular symptoms, they must be consistently monitored and consumers must adhere to treatment regimens in order to prevent adverse health outcomes.

  • Understand how mobile technologies are used to monitor chronic disease management between patient visits through examples involving cancer treatment and management
  • Examine mobile platforms that address adherence barriers
  • Leverage existing data to engage consumers in self-care
  • Discover the impact remote care has on outcomes for chronic disease patients

Andrew Boyd, MD
Assistant Professor
University of Illinois at Chicago

Stephanie Crawford, PhD, MPH
Associate Professor, Associate Department Head
University of Illinois at Chicago

Evaluate Quality in mHealth to Prevent Patient Harm
(41 min 51 sec)

While over 160,000 mHealth apps are available, few have undergone a quality review, and some may pose harm to patients. Ideally, apps should be actionable, secure, professional, evidence-based, customizable, and transparent. Unfortunately, many apps are ineffective, insecure, and untested. Multiple groups have devised systems for reviewing the quality of mHealth apps. Hear about organizations that are currently conducting reviews and the metrics which are being used to determine quality. As the reliability of quality measures impacts the utility of reviews, discuss which measures have the greatest inter-rater reliability, and why additional work in developing quality measures is needed.

  • Understand the importance of evaluating app quality
  • Identify common app evaluation metrics
  • Explain inadequacies of current evaluation metrics and solutions for improving app evaluation
  • Discuss potential solutions for improving the quality of mHealth app reviews

Adam C. Powell, PhD
Adjunct, Health Informatics
Northeastern University
Visiting Professor, Health IT 
Indian School of Business

John Torous, MD
Fellow, Clinical Informatics and the Department of Psychiatry
Beth Israel Deaconess Medical Center 
Journal of Medical Internet Research

Utilize Technology in Clinical Decision Support
(42 min 46 sec)

Many health care providers do not receive training to build the skills needed to take advantage of technological advances and use of technology to its full potential. Health care organizations should consider incorporating curriculum for computational thinking during physician training.

  • Understand the motivation for a new curricular activity to improve technological literacy
  • Advocate for use of technology and data analysis when making decisions about patients
  • Discover the unique opportunity to incorporate clinical decision making with computational skills

Sary O. Beidas, MD, MBI, FACP, PMP
Associate Program Director, Internal Medicine Residency
Orange Park Medical Center, HCA

Explore Strategies to Expand Pilot-Level Projects to a Broad Scope (34 min 47 sec)

Many digital health programs begin on a small scale and expand to other areas after proof of initial success. In order to efficiently scale programs, it is essential to have the continuous involvement and engagement with key stakeholders as well as a model that can be expanded seamlessly into other areas.

  • Define the most important and fundamental elements critical to scaling any mHealth project
  • Describe a tele-consultation process and its operability allowing for penetration, acceptability, and stakeholder buy-in
  • Identify a comprehensive digital health model to address broad health outcomes rather than being isolated towards disease-specific intervention

Joseph Adomako, MPH
Senior National Telemedicine Project Manager Millennium Promise,
Ghana Health Service

Christina Wadhwani
Health Project Manager
Novartis Foundation, Switzerland